LendKey | Digital lending, onboarding, and servicing solutions
LendKey | Digital lending, onboarding, and servicing solutions
LendKey values your privacy and aims to handle personal information responsibly. This Privacy Policy explains what information we may collect through our ecommerce store, how we use it, how it may be shared, and how customers can contact us regarding privacy-related questions.
This page is general business policy content and is not a statement of legal certification. For case-specific help, please contact support at [email protected].
When you visit our website or place an order, we may collect information such as your name, email address, phone number, billing address, shipping address, order details, and any information you provide when contacting support.
We may also collect basic technical data such as device type, browser type, IP address, pages viewed, referral source, and general usage information through cookies or basic analytics tools.
We may use customer information to operate our store, process orders, confirm purchases, arrange shipping, communicate about orders, respond to inquiries, improve website performance, detect fraud, and provide customer support.
Your information may also be used for internal recordkeeping, service updates, and limited marketing communication where appropriate. You may contact us if you do not wish to receive promotional messages.
To fulfill orders, we use the information provided during checkout to verify purchase details, process payments, prepare products, arrange delivery, and send order-related updates. Without necessary order information, we may not be able to complete a purchase.
Payments may be processed through third-party payment service providers. We may receive limited transaction-related information needed to confirm payment status, but sensitive payment details are generally handled through the provider’s systems rather than stored directly by us, unless required for operational reasons.
Our website may use cookies or similar technologies to support site functionality, remember user preferences, maintain cart or session activity, and gather basic analytics about website traffic and usage. These tools help us understand how customers use the store and improve the shopping experience.
You can manage certain cookie preferences through your browser settings, although disabling some cookies may affect website functionality.
We do not sell customer personal information as part of ordinary store operations. We may share relevant information with service providers who help us run the business, such as payment processors, hosting providers, shipping partners, technical support providers, and analytics tools, but only as reasonably needed for business operations.
We may also disclose information if necessary to protect our business, customers, rights, property, or safety, or when required to respond to lawful requests or resolve disputes.
We retain personal information for as long as reasonably necessary for order fulfillment, customer service, business records, fraud prevention, dispute handling, and operational or regulatory purposes. Retention periods may vary depending on the nature of the data and the reason it was collected.
We take reasonable steps to protect customer information from unauthorized access, misuse, or disclosure. However, no method of internet transmission or electronic storage can be guaranteed completely secure. Customers should also protect their own account credentials and devices.
Customers may contact us to request access to the personal information we hold, ask for correction of inaccurate information, or request deletion where appropriate and subject to legitimate business needs. We may need to verify identity before processing certain requests.
If you have concerns about how your information is handled, please contact us so we can review your request.
Our store is intended for general audiences and is not designed for children to make purchases without appropriate supervision. We do not knowingly collect personal information from children for independent ecommerce transactions.
Our website may rely on third-party tools or plugins for payments, analytics, hosting, performance, and store functionality. Those service providers may process data according to their own practices as part of delivering the service to our store.
We may update this Privacy Policy from time to time to reflect business, technical, or operational changes. The latest version will be posted on this page.
If you have questions about this Privacy Policy, your personal information, or a support request related to your order or account, please contact us at [email protected]. For case-specific help, customers should contact support directly.
