LendKey | Digital lending, onboarding, and servicing solutions
LendKey | Digital lending, onboarding, and servicing solutions
At LendKey, we want customers to have a fair and clear understanding of how returns, refunds, and exchanges are handled. This Refund & Return Policy explains general eligibility, the return process, and how we review claims for damaged, defective, incorrect, or unwanted items.
For case-specific help, customers should contact support at [email protected] before sending any item back.
Items may be considered for return if they are received damaged, defective, incorrect, or materially different from what was ordered. For general returns, items should be unused, in original condition, and returned with original packaging, tags, accessories, and proof of purchase where available.
Returns that do not meet these conditions may be refused or may only qualify for a partial refund, depending on the condition of the item.
Customers should contact us as soon as possible after receiving the order if there is any issue. Prompt reporting helps us review the case, confirm eligibility, and provide return instructions. Delayed requests may reduce the ability to process a claim, especially where product condition cannot be verified.
If you receive a damaged, defective, or wrong item, please contact us at [email protected] with your order details and a clear description of the issue. We may ask for photos of the product, packaging, shipping label, or any visible damage so we can investigate and offer an appropriate resolution.
Depending on the situation, the resolution may include a replacement, exchange, store credit, partial refund, or full refund.
Certain items may not be eligible for return due to their nature, hygiene concerns, customization, perishability, digital delivery, clearance status, or other business limitations. Items that show signs of use, damage caused after delivery, missing parts not due to our error, or returns made without prior approval may also be excluded.
If you are unsure whether an item is returnable, please contact support before purchase or before starting a return.
To request a return, email [email protected] with your order number, name, contact details, item information, and reason for the request. If your return is approved, we will provide the next steps. Customers should not send products back without prior instructions, as unauthorized returns may be delayed, refused, or difficult to track.
Once a returned item is received, we may inspect it to confirm condition, eligibility, and consistency with the return request. Approval of a refund or exchange depends on the inspection results and the circumstances of the case.
If the returned item is found in a condition different from what was reported, the refund amount or eligibility may be adjusted.
If a refund is approved, it will generally be issued to the original payment method unless another method is agreed where appropriate. Refund timing can vary based on banking channels, payment providers, and internal review time.
Original shipping charges may be non-refundable unless the return is due to our error, a defective item, or a verified delivery issue. Any deductions, if applicable, will be communicated during the review process.
If you need an exchange for a defective, damaged, or incorrect item, please contact us first. Exchanges are subject to stock availability. If a replacement is not available, we may offer an alternative resolution such as a refund or store credit.
Responsibility for return shipping costs depends on the reason for the return. If the return is due to a wrong item, damaged item, or verified product defect, we may review and assist according to the circumstances. For customer preference returns or non-defective items, return shipping costs are usually the customer’s responsibility unless stated otherwise.
If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed, packed, shipped, or handed to a courier may not be canceled. In such cases, the order may need to be handled under the return process instead.
If your order has not arrived within a reasonable time, please contact support so we can review the shipment status. We may ask you to confirm address details and order information before starting an investigation with the relevant delivery provider.
If you have questions about returns, refunds, exchanges, or a specific order issue, please contact us at [email protected]. For case-specific help, customers should contact support directly before taking action.
